Your business is important to us. We appreciate you making the choice to support a small, independently owned business. Please read the following FAQ's and let us know if you have further questions or concerns.
When does your shop get updated?
Please check out our Instagram account @stardustfiberstudio and sign up for our newsletter (located at the bottom of the site) to stay in the loop on shop updates and goings-on from our studio.
How do I contact you?
Do you take custom orders?
We love custom orders! If you need something specific for a project, we can work together to make sure you get exactly what you need. Check out our custom order listing for our prices.
Do you accept wholesale orders? Do you accommodate bulk orders?
Please email firstname.lastname@example.org for more info.
What are your OOAK yarns?
This stands for One of a Kind skeins. These are more rare experimental skeins that are usually left from testing or we simply wanted to make a smaller batch. These may or may not be repeated color ways so snatch them up when they're available!
Why doesn’t my yarn look exactly like the last skein I bought? (Or why does my yarn look different from the picture on my computer? Or why do my skeins look slightly different from each other?)
Hand-dyed skeins are very different from industrially dyed yarn — each skein is dyed by hand by an individual dyer, and their true beauty is the uniqueness and adventure in every skein. Though we use the same recipe for each batch of yarn, each skein is unique and may vary slightly. This just means you are getting a totally one of a kind skein of yarn to work with. We work hard to make sure that each color way is as close to the original as we can get it to be.
All hand-dyed yarns can slightly vary between and within dye lots so please be sure to order enough yarn for your project, which gives us the chance to minimize the differences between your skeins. Please remember that our photos are as accurate as possible, but the colors you see also depend on your computer monitor’s settings.